Case Study: South African Airways achieves faster fraud detection and reduced chargebacks with Ethoca Alerts (Ethoca)

South African Airways - Customer Case Study

South African Airways, the national flag carrier of South Africa, faced high-value ticket fraud that their layered defenses couldn’t confirm with card issuers, leaving them torn between blocking legitimate customers and letting fraud slip through. To solve this, they joined Ethoca and implemented Ethoca Alerts as an additional, real‑time intelligence layer.

Ethoca Alerts delivers confirmed fraud intelligence in days, hours or minutes (rather than weeks), enabling South African Airways to stop transactions, cancel bookings, recover goods/services and refine fraud rules through link analysis. Using Ethoca’s alerts reduced chargebacks and fraud losses, lowered dispute-processing costs, improved negative lists and allowed SAA to accept more payments with less checkout friction — delivering immediate and ongoing fraud reduction backed by Ethoca.

South African Airways