Case Study: Leading Telecom Service Provider prevents 18,000+ chargebacks and avoids $750K in fraud with Ethoca Alerts

Leading telecom speeds up detection of fraudulent transactions

Leading Telecom Service Provider was losing revenue and merchandise to high-volume fraudulent orders because dispute and chargeback notifications typically arrived days or weeks after purchase — too late to stop fulfillment. To detect fraud sooner and reduce the total cost of fraud, they implemented Ethoca Alerts from vendor Ethoca to get real-time visibility into confirmed fraudulent transactions.

Ethoca delivered real-time fraud alerts via its global collaboration network and web portal, shrinking notification time from days or weeks to hours or minutes and enabling the telco to refund orders, cancel shipments, or block in‑store pickups. In 12 months Ethoca Alerts helped the Leading Telecom Service Provider prevent 18,000+ chargebacks, avoid over $750,000 in fraud losses (about $40 on average per stopped chargeback), reduce dispute handling time and costs, and recover merchandise for legitimate customers.