Case Study: Leading U.K. Issuer Company achieves prevention of 37,000 chargebacks and £1.1M savings with Ethoca Alerts

How a leading U.K. issuer prevented 37 thousand chargebacks in one year

Leading U.K. Issuer Company, a major card issuer, faced rising disputes and chargebacks amid growing digital transactions. Although they already used a highly automated dispute and chargeback management system to return funds quickly to customers, they wanted to further reduce disputes and elevate the cardholder experience. To tackle this, they partnered with Ethoca and implemented Ethoca Alerts.

Using Ethoca Alerts, the issuer intercepted and resolved transactions before they became chargebacks, improving customer experience while cutting dispute volume. Ethoca helped the Leading U.K. Issuer Company prevent 37,000 chargebacks in one year and saved over £1.1 million ($1.3 million USD) in purchase value from becoming chargebacks.