Case Study: Leading luxury retailer prevents chargebacks and saves $7.5M+ in fraud losses with Ethoca (Ethoca Alerts)

Fraud and chargeback prevention tailored for luxury fashion

Leading Retailer Company, a luxury fashion retailer, was losing merchandise and paying thousands of monthly chargebacks (average $625 each) from both card-not-present fraud and hard-to-detect first-party disputes. To tackle slow detection and costly chargebacks, the retailer engaged Ethoca and its Ethoca Alerts service.

Ethoca delivered near-real-time, issuer-sourced fraud alerts through its web-based Ethoca Alerts portal, letting Leading Retailer Company cancel fulfillment, refund orders, and prevent chargebacks without lengthy integrations. Using Ethoca Alerts, the retailer prevented over $7.5M of fraud, avoided 12K+ fraud disputes in one year (2021), and saved roughly $625 per chargeback on average.