Case Study: easyJet achieves reduced fraud losses and fewer chargebacks with Ethoca Alerts

EasyJet - Customer Case Study

easyJet faced rapid increases in ecommerce fraud—airline tickets are prime targets for stolen payment card data—and lacked issuer contacts outside the UK and France, which limited its ability to stop fraud quickly. easyJet already used the Accertify Interceptas® Platform (now integrated with Ethoca Alerts) and engaged Ethoca to improve early notification and global merchant‑issuer collaboration.

Ethoca delivered Ethoca Alerts with a simple, low‑effort setup and access to a broad global card‑issuer network, integrating confirmed fraud alerts into easyJet’s Accertify automation, Link Search and negative tables. As a result, easyJet has been able to cancel fraudulent bookings and resell seats, recover revenue, reduce chargebacks and dispute costs, improve its self‑learning fraud rules, and stop more fraud—especially during peak travel—through near‑real‑time issuer alerts from Ethoca.

easyJet