Case Study: Digital Goods Platform stops 88,682 chargebacks a year with Ethoca Alerts (Ethoca)

Digital Goods Providing Company - Customer Case Study

Digital Goods Providing Company, a leading digital‑goods merchant suffering heavy chargeback pain from friendly fraud (including in‑game buyer’s remorse and purchases made with stolen credentials), turned to Ethoca for help. The merchant needed a way to cut costs, stop chargebacks before they escalated, and protect high‑margin digital sales without increasing false positives.

Ethoca deployed Ethoca Alerts — near‑real‑time, cardholder‑confirmed fraud and dispute notifications — enabling the merchant to issue immediate refunds, shore up fraud rules, and stop fraudsters faster. As a result, the merchant is avoiding an average of 10 chargebacks per hour (88,682 chargebacks avoided in one year), stopped $1,075,000 of linked fraud and prevented $2,831,000 of future fraud, while reducing costs, lowering false positives and improving the customer experience.