Case Study: Westat achieves reliable cloud fax delivery with ETHERFAX

Westat Leverages the Cloud for Secure Document Delivery with ETHERFAX

Westat, a contract research firm, needed a secure and dependable document delivery solution for its high volume of fax communications, which are critical to its data collection in healthcare and education. Their previous solution, RightFax Connect from OpenText, resulted in frequent downtime, failed transmissions, and workflow interruptions that wasted time and money.

By implementing ETHERFAX in December 2015, Westat transitioned to a cloud-based solution that eliminated IT complexity and downtime. The ETHERFAX service provided superior reliability, customer support, and its Disaster Recovery feature ensured business continuity. As a result, Westat successfully transmitted thousands of faxes with extremely low failure rates, streamlining operations across multiple departments and performing more efficiently and cost-effectively.

Westat

Mark Friedman

Senior Systems Analyst