Case Study: UI Health streamlines fax workflows and improves reliability with ETHERFAX

University of Illinois Hospital & Health Sciences System Streamlines Healthcare Workflows with Cloud Faxing Solution

UI Health, the University of Illinois Hospital & Health Sciences System, was experiencing significant disruptions to its critical healthcare workflows due to an unreliable legacy faxing solution. Frequent fax failures and delays, especially when sending high-volume patient documents from Epic, were causing patient care inefficiencies and high maintenance costs. ETHERFAX partnered with the Gordon Flesch Company to address these challenges.

ETHERFAX implemented its direct Epic integration and connected the health system's Lexmark devices to its secure, cloud-based network. This solution eliminated the need for extensive hardware and reduced the IT support burden. The results were substantial: UI Health now sends over a million faxes annually with guaranteed delivery, reduced its legacy infrastructure footprint by 50%, and realized significant savings from decreased support tickets, all while ensuring HIPAA-compliant, secure document exchange.

UI Health

Andrew Mosio

Director of Technology and Service Delivery