Case Study: Integra Group achieves secure, reliable healthcare faxing with ETHERFAX

Integra Group Creates Secure Fax Solution with ETHERFAX

Integra Group, a company providing software for institutional pharmacies, needed a secure and reliable fax solution to process healthcare orders for its clients. Their previous system experienced downtime, causing faxes to be lost and generating a high volume of customer support calls. They also required a solution that could integrate PDFs to meet strict state compliance mandates.

The solution was implemented with ETHERFAX, which integrated with Integra's DocuTrack product to create Integra Cloud Fax Services. ETHERFAX provided built-in redundancy, enhanced security compliant with HIPAA, and simplified the process with a single API. This integration reduced support calls by more than half and allowed Integra to handle up to 1.6 million faxes per month, attracting new business from adjacent markets.

Integra Group

Louie Foster

Director of Product Management