Case Study: California Department of Toxic Substances Control achieves secure, compliant cloud faxing with ETHERFAX

California Department of Toxic Substance Control Enhances Security with ETHERFAX

The California Department of Toxic Substances Control (DTSC) needed to replace its traditional fax machines with a secure, cloud-based electronic fax solution to meet strict CJIS and NIST compliance mandates. The department required a provider that could meet hundreds of federal and state security controls and was actively pursuing FedRAMP High certification. After evaluating several options, they selected ETHERFAX for its demonstrated focus on security and compliance.

ETHERFAX implemented its DirectFax solution, which included Microsoft Teams integration and the key security benefit of never storing data locally on its servers. This provided the required data protection layer and allowed DTSC staff to securely exchange confidential documents without disrupting their workflows. The solution enables DTSC to transition to a modern, compliant, cloud-based system, improving security, streamlining operations, and reducing costs.

Department of Toxic Substances Control

Robert Shortt

Chief Enterprise Architect