Case Study: Apex Capital Corp achieves more reliable fax delivery with ETHERFAX

Apex Helps Truckers Keep Freight Deliveries Flowing with ETHERFAX

Apex Capital Corp, a leading full-service factoring company for truckers, faced significant challenges with its outdated fax infrastructure. As the company migrated its phone systems to VoIP, its existing GFI FaxMaker server experienced constant connection failures and incompatibilities, leading to daily reboots and a disrupted flow of critical business documents. This unreliability burdened their help desk and threatened operations, as timely faxes of invoices and shipment verifications are essential to their business.

By implementing ETHERFAX, Apex replaced its problematic physical infrastructure with a cloud-based solution. This integration provided a virtual array of fax boards, eliminating dropped faxes and busy signals. The results were transformative: failure rates dropped to nearly zero, support calls related to faxing were reduced by approximately 90%, and the fax server no longer required reboots. Utilizing the ETHERFAX Secure Exchange Network ensured secure, high-speed document transmission, allowing Apex to reliably process tens of thousands of pages monthly.

Apex Capital Corp

Tim Boggs

Enterprise Architect