Case Study: EQ Retirement Solutions modernises legacy operations and cuts handling time by 70% with Etch

EQ Retirement Solutions reduces transaction handling time by 70% with Etch

EQ Retirement Solutions, a leading UK pension administration outsourcer, faced challenges modernizing its legacy systems for customer guidance operations. Their manual processes created data inconsistencies, impacted efficiency, and limited revenue opportunities. To sustain its market leadership, EQ partnered with Etch to implement a comprehensive digital transformation.

Etch delivered a solution leveraging Microsoft Power Platform, Power BI, PowerApps, and Azure. This integrated digital tool automated processes, enhanced security, and provided streamlined reporting. The implementation reduced average transaction handling times by 70%, improved data quality, and unlocked new revenue opportunities for EQ, solidifying its competitive edge.

EQ Retirement Solutions