Case Study: Toledo Area Regional Transit Authority achieves faster dispatch communication with ETA Transit radio integration

TARTA improves dispatch response times to under 2 seconds with ETA Transit Systems

The Toledo Area Regional Transit Authority (TARTA) required a reliable, real-time communication system to streamline dispatch-to-operator interactions. Their previous two-way radio system was inefficient and lacked the integrated capabilities needed for handling route changes and emergencies. ETA Transit implemented its radio integration solution to address this challenge.

ETA Transit developed an end-to-end radio communication solution featuring Request to Talk (RTT) and Priority Request to Talk (PRTT) functions. This integration, which included an XCMP module and Scout API Client, provided TARTA with instant, secure communication. The results included dispatchers responding to operator calls in under two seconds, higher satisfaction among staff, and improved operational efficiency with real-time visibility for the dispatch team.

Toledo Area Regional Transit Authority (tarta)