Case Study: City of Yorktown achieves better rider experience and data-driven reporting with ETA Transit Systems

City of Yorktown signs 10-year renewal with ETA Transit Systems

The City of Yorktown, Virginia, operates a trolley service that is essential for tourism. Their challenge was to modernize operations, provide riders with accurate arrival information, and build a data foundation to support long-term funding and performance reporting. They partnered with ETA Transit Systems to find a solution.

ETA Transit implemented an integrated platform including real-time fleet tracking, automatic passenger counting (APC), onboard announcements, infotainment displays, and passenger information displays at the visitor center. This solution transformed the rider experience, provided precise data for funding accountability, and turned the trolleys into a moving extension of the Yorktown brand. The successful partnership led the City of Yorktown to sign a 10-year renewal agreement with ETA Transit Systems in 2026.

City of Yorktown, Virginia