eSUB
28 Case Studies
Case Study: Outkast Electrical achieves rapid after-hours issue resolution and outstanding customer support with eSUB
A eSUB Case Study
Customer Service that Goes Above and Beyond
Outkast Electrical, a busy contractor using the cloud-based eSUB construction platform, faced a common industry concern: poor or inaccessible customer service. One evening at 9:30 PM, project manager Christopher Gray couldn’t access job information and—expecting to hit voicemail after navigating phone prompts—called for help, wary from past negative support experiences.
eSUB surprised him with a live representative who resolved the issue within minutes. The company backs that responsiveness with dedicated Client Success Managers and Implementation Specialists, unlimited training, an online learning center, webinars, and multi-channel support, resulting in quick problem resolution, strong customer satisfaction, and a solid foundation for continued user adoption.
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Outkast Electrical
Christopher Gray
Construction Manager