Case Study: Air New Zealand achieves seamless loyalty redemption growth with eStar

Loyalty and beyond with eStar

Air New Zealand partnered with eStar to modernize its Airpoints loyalty store and make non-air reward redemption seamless for more than 3 million members. The airline needed a highly scalable eCommerce solution that could integrate with its loyalty ecosystem, restrict products by member attributes such as tier, age, and location, and better manage fulfilment across a supplier network of 3,500+ products.

eStar implemented a fully responsive eStar eCommerce platform, along with a new supplier portal and integrations with Air New Zealand and third-party systems. The result is a world-class loyalty shopping experience on track to deliver more than 20% year-on-year growth, helping eStar support higher redemption volumes, stronger partner retention, and improved brand perception for Air New Zealand.

Air New Zealand