Case Study: Ozarks Technical Community College achieves streamlined maintenance and time savings with eSSETS

Ozarks Technical Community College - Customer Case Study

Ozarks Technical Community College (OTC), which serves southwest Missouri across multiple campuses and recently opened a new Technical Education Center at Table Rock, faced rapid growth in programs and assets that strained its Facilities & Grounds team. When their legacy IT help-desk software lost support, OTC needed an affordable, easy-to-manage asset and maintenance solution because on‑premise systems were too costly and complex for their budget and staffing constraints.

OTC implemented eSSETS’ cloud-based enterprise asset management solution, gaining quick web access, simple setup, and a user-friendly interface. Online WebQ service requests, email notifications, and improved job assignment and asset tracking cut phone volume, boosted productivity, and improved communication, while ongoing SmartQ and analytics rollouts are helping OTC pursue preventive maintenance and continued process improvements.

Ozarks Technical Community College

Rick Taylor

Director of Facilities and Grounds