Case Study: Margaritaville Caribbean achieves improved ROI and faster maintenance with eSSETS CMMS

Margaritaville Caribbean Group Sees Improved ROI After Expanding Utilization of eSSETS CMMS

Margaritaville Caribbean Group is a multi-location hospitality and entertainment operator across the Caribbean, managing a diverse portfolio of restaurants, bars, quick-service kiosks, a casino and resort venues. Although they adopted eSSETS CMMS in 2014, partial use and staff turnover left no one responsible for training, creating a communications gap between service technicians and managers and limiting effective facilities and asset oversight.

Under a new Facilities Director in 2018 they fully implemented eSSETS with on-site, best-practices training, smartphone-enabled work orders, speech-to-text notes and QR-coded asset histories. The result was faster, cleaner dispatching, quicker repairs, better reporting and visibility, and measurable ROI within a month—delivering improved team efficiency and a scalable asset-management platform to support expansion.

Margaritaville Caribbean

Bradley Morrison

Facilities Director