Case Study: Beachcomber Motel & Spa on The Beach achieves streamlined maintenance, improved efficiency and communication with eSSETS

Beachcomber Motel and Spa on The Beach - Customer Case Study

Beachcomber Motel & Spa on the Beach in Ft. Bragg, CA faced chronic maintenance and communication problems when General Manager Jon Glidewell arrived: work orders were handwritten in a spiral notebook, tasks weren’t assigned to specific staff, and jobs were duplicated or neglected. This disorganization hurt staff morale, guest satisfaction and the property’s bottom line.

Jon selected eSSETS as a simple, powerful CMMS; the vendor set up all rooms and common areas using a flexible “Places” hierarchy so service requests could be created, assigned and tracked immediately. Electronic work orders now flow to individual smartphones and tablets, assets and costs are recorded, responsibility is clear, and Jon has reclaimed management time—resulting in better organization, faster maintenance, improved communication, and stronger outcomes for guests, employees and owners.

Beachcomber Motel and Spa on The Beach

Jon Glidewell

General Manager