Case Study: Innovation Depot achieves faster billing and streamlined workspace operations with Operate by essensys

Innovation Depot Implements Operate Workspace Management Platform by Essensys to Optimize Business Operations

Innovation Depot, a non-profit shared workspace and accelerator serving startups for over 30 years with 900 people working across its 140,000-square-foot facility, faced operational strain from a patchwork of tools: a basic local booking app, QuickBooks for invoicing, and Excel for member and sales tracking. To consolidate operations and improve member experience, Innovation Depot selected Operate, the workspace management platform by essensys.

essensys implemented Operate in phased steps—starting with billing, then meeting-room booking, the member portal, eSign and integrations—replacing manual processes with automated workflows. The result: billing time shrank from three to four days to a single day, standardized invoices and robust reporting reduced errors and revenue leakage, meeting-room bookings became far more accessible, and staff gained shared visibility across roles—delivering measurable efficiency and a better member experience thanks to essensys.

Innovation Depot

Molly LaBorde

Chief Operating Officer