Case Study: Alteryx scales employee support with Espressive Barista

Alteryx deflects 53% of support interactions with Espressive

Alteryx, a company that provides an AI Platform for Enterprise Analytics, faced the challenge of scaling its employee support effectively as the organization grew. Their CIO, Trevor Schulze, sought a cost-effective self-help solution that would maintain high employee satisfaction scores, leading them to partner with the vendor Espressive.

Espressive implemented its generative AI-based virtual agent, Barista, which integrated with Microsoft Teams to allow employees to resolve issues like password resets and ticket requests. This solution deflected 53% of support interactions and achieved a 77% employee return rate, enabling Alteryx to provide 24/7 global support without compromising service quality.

Alteryx