Case Study: SugarCRM sustains global culture and boosts engagement (1300% activity growth, 98% CSAT) with Espresa

SugarCRM Stepping Up Culture in the Midst of a Pandemic

SugarCRM, a privately owned software company with 550+ employees spread across 120 countries, faced sudden remote-work challenges when COVID-19 disrupted normal workplace routines. Although their teams could work from home, SugarCRM’s people and culture team needed fast ways to address employee wellbeing, social cohesion, and non-traditional benefits — and they turned to Espresa’s Culture Benefits® platform to help meet those needs.

Working with Espresa, SugarCRM quickly rolled out enhanced employee experience programs — virtual fitness and on‑demand wellness, gamified challenges, expanded reimbursements for home-office needs, and rewards and peer-to-peer recognition — using Espresa’s platform and customer success support. The impact was measurable: employee users grew 66%, activities grew 1,300% (activities per user up 8x), virtual events averaged 4.92/5 stars, and program CSAT reached 98%, demonstrating Espresa’s ability to rapidly scale engagement and strengthen culture.

SugarCRM

Amber Reed

Rising Star and Benefits Analyst