Case Study: Nielsen achieves 95% member satisfaction and 49% higher engagement with Espresa

Nielsen boosts member satisfaction to 95% with Espresa

Nielsen, a global leader in audience measurement and data analytics, faced the challenge of scaling a consistent and personalized employee benefits experience for its distributed global workforce. Partnering with Espresa, Nielsen sought to deliver flexible benefits that would meet evolving employee expectations around wellbeing.

Espresa implemented a flexible benefits platform featuring Lifestyle Spending Accounts (LSAs) to support Nielsen's employees. The solution drove a 49% increase in benefit participation and achieved a 95% member satisfaction rate. Espresa's platform enabled Nielsen to scale personalized benefits, resulting in higher engagement and significant growth in the adoption of emotional wellbeing support.

Nielsen