Case Study: Snackpass achieves operational excellence with Esper

Snackpass leverages Esper’s powerhouse capabilities to achieve operational excellence

Snackpass helps quick-service restaurants run more efficiently with hardware such as self-serve kiosks, digital displays, tablets, and kitchen display systems. As its device fleet grew, the company needed a better way to locate devices quickly and control them remotely, since previous management tools lacked the functionality its team needed.

With Esper, Snackpass gained intuitive device management, built-in remote control, robust APIs, and customized alerts to monitor device health and respond to issues faster. Esper helped the team diagnose and resolve problems without escalating to engineering or product, improved onboarding and day-to-day efficiency, and enabled Snackpass to achieve greater operational excellence and deliver more value to customers.

Snackpass

Sejun Park

Head of Hardware