Case Study: Ordermark achieves shorter downtime and improved customer service with Esper

Ordermark future-proofs restaurant online ordering with customized Esper solutions

Ordermark worked with Esper after its previous device management approach proved too rigid for its growing restaurant online ordering business. The company needed a way to support tablets at scale, handle different hardware types, simplify field setup, and give customer service more flexibility while avoiding end-of-life device issues.

Esper provided a customized Android device management solution that enabled seamless provisioning, no-touch deployment, custom app and Salesforce integrations, remote debugging, and real-time device tracking from one screen. With Esper, Ordermark deployed 4,000 devices in under two months, improved customer service, shortened downtime, and reduced the need for technical support escalations and headcount.

Ordermark

Alex Canter

Chief Executive Officer