Case Study: Ecom Express achieves 20% OpEx savings with Esper

Ecom Express saves 20% in OpEx with total device control

Ecom Express, a leading logistics solutions provider for e-commerce deliveries across India, needed a better way to manage its fleet of handheld scanners after struggling with an outdated legacy MDM that made remote troubleshooting, device visibility, and software updates cumbersome. Esper provided the advanced device management solution to help the IT Ops team gain tighter control over devices in constant use and on the move.

With Esper, Ecom Express added real-time monitoring, remote control, custom alerts, and staged updates targeted by device group, region, and type. The result was a 20% reduction in OpEx, a two-day faster software rollout, and a drop in device loss from 1% to 0.1%, with real-time device tracking cutting losses by 90%.

Ecom Express

Jaideep Singh

Chief Information Security Officer