Case Study: State of Iowa standardizes rulemaking workflows with Esper

State of Iowa standardizes rulemaking workflows across 3 agencies with Esper

The State of Iowa sought to innovate and standardize its rulemaking process across multiple agencies, aiming to replace disparate systems with automated policy workflows. This led to a pilot program involving three agencies: the Professional Licensing & Regulation Bureau, the Department of Inspection & Appeals, and the Department of Health and Human Services. They partnered with Esper, Inc. to implement its cloud-based SaaS platform for policy management.

Esper provided a solution that digitized and automated the entire rulemaking process. The implementation included configured workflows for standard and emergency rulemakings, a collaborative document editing tool with chat functionality, and robust project management views for tracking progress. This allowed for seamless collaboration across departments and improved operational efficiency. As a result, Esper helped the state agencies streamline collaboration, enhance project management, and centralize their rulemaking process under one digital roof.

State of Iowa