Case Study: Halton Regional Police Service streamlines paid duty requests with eSolutionsGroup

New, seamless online tool helps Halton Police receive paid duty requests online

Halton Regional Police Service, one of Ontario’s leading police agencies, needed to modernize its manual paid duty process so residents and businesses could more easily request uniformed officers for events, security, and traffic control. eSolutionsGroup helped them replace the old workflow with a secure online paid duty application, including e-commerce payment processing and automated email/SMS notifications.

eSolutionsGroup delivered a customized citizen-facing and administration portal with secure Canadian hosting, PCI-compliant payment integration, and Twilio-powered SMS alerts sent from a dedicated short code to improve deliverability. The new system streamlined requests, bidding, approvals, and reporting, while helping officers see opportunities faster and fill last-minute events more easily.

Halton Regional Police Service