Case Study: West County EMS & Fire Protection District improves patient care and data analytics with ESO

West County EMS & Fire Protection District - Customer Case Study

West County EMS & Fire Protection District was looking for a way to become more data-driven, with software that could support advanced analytics, improve patient outcomes, simplify documentation, and reduce time spent on manual tasks. They chose ESO, specifically ESO Electronic Health Record (EHR) and Health Data Exchange (HDE), because it offered the data mining and reporting capabilities they needed in an easier-to-use system.

With ESO EHR and HDE in place, West County EMS & Fire Protection District gained electronic, secure patient documentation, bidirectional data sharing with hospitals, and analytics that helped them build KPIs and improve quality management. The agency grew from four KPIs to fourteen, could verify metrics like 100% end-tidal CO2 monitoring on advanced airways, and now receives outcome data for 70–75% of its calls, helping improve hospital relationships, staff feedback, and patient care.

West County EMS & Fire Protection District

Jeff Sadtler

Chief of EMS and Fire Services