Case Study: Metro West Fire Protection District improves patient care with ESO

How Metro West Fire Protection District Leverages Data to Advance Patient Care

Metro West Fire Protection District needed a better way to turn incident data into actionable insights. The customer wanted a solution that would make reporting easier, help align department metrics with national standards, and support training and performance improvement. They chose ESO Electronic Health Record (EHR) and ESO Health Data Exchange (HDE) to replace a harder-to-report ePCR system.

With ESO, Metro West Fire Protection District was able to share performance data across the organization, compare results with neighboring agencies and national benchmarks, and use analytics to improve medic training and best practices. ESO’s EHR and HDE helped streamline implementation, strengthen hospital data exchange, and drive better patient care and outcomes for the community.

Metro West Fire Protection District

Brad Shelton

Deputy Chief Medical Officer