Case Study: Delaware Valley University achieves 90% faster order processing and smarter purchasing with ESM Solutions

Delaware Valley University delivers a more convenient buying experience

Delaware Valley University faced inefficient, paper-based procurement—handwritten yellow requisition forms, lost requests, slow approvals, and limited staff resources that made buying cumbersome and increased uncontrolled “wildcat” spend, especially during COVID-19. To modernize purchasing and improve compliance, the university selected ESM Solutions and its cloud-based eProcurement product, ESM Purchase.

ESM Solutions implemented ESM Purchase across campus after a small pilot, adding automated approvals, punchout catalogs enabled by ESM’s supplier enablement team, and deeper integration with the university’s ERP. The change cut order processing time by at least 90 percent, helped negotiate better supplier contracts, reduced rogue spending, enabled bulk purchasing for scarce items, and delivered measurable hard and soft savings that outweighed the system cost.

Delaware Valley University

William Lyle

Director of Purchasing