Case Study: Zimmer Biomet India reduces DSO below 60 days with Esker Collections Management

Zimmer Biomet India cuts DSO from 130+ days to below 60 with Esker

Zimmer Biomet India, a subsidiary of a global medical technology company, faced challenges with a manual accounts receivable process. Their outdated system resulted in delayed reporting, limited visibility into customer data, and difficulty prioritizing collections follow-up. To modernize this process, they partnered with vendor Esker to implement its Collections Management solution.

By automating reporting, dunning letters, and providing a portal for customer information access, Esker's solution delivered significant results. The measurable impact included reducing Days Sales Outstanding (DSO) from over 130 days to below 60 days and decreasing overdue payments to an all-time best of 6%. This greatly improved cash flow and fostered stronger collaboration between the company's Sales and Finance teams.

Zimmer Biomet India