Case Study: Vaillant Group improves traceability and saves time with Esker Order Processing Automation

Vaillant Group saves 300 reams of paper with Esker order processing automation

The Vaillant Group, a European heating technology specialist, faced a time-consuming and error-prone manual sales order process. Seeking to improve traceability and staff productivity, the company engaged Esker to automate its order management to work seamlessly with its SAP system and handle complex, seasonal order volumes.

Esker implemented its Order Processing solution, which automated the workflow for orders received by fax, EDI or email, routing them correctly and verifying data in SAP. This solution from Esker provided full traceability, drastically reduced manual errors and saved significant time for sales staff. Measurable impacts included the elimination of 300 reams of paper annually and the ability to handle a 30% seasonal increase in order volume efficiently.

Vaillant Group