Case Study: Lafourchette.com achieves 24-hour invoice turnaround and productivity gains with Esker Mail Services

Using Esker Mail Servies To Streamline The Printing & Sending Of Customer Documents

Lafourchette.com, a leader in online restaurant reservations with over 12,000 partner restaurants, faced a slow, error-prone billing process: one employee managed more than 7,000 monthly documents and customers often waited up to 10 days to receive invoices. As the company scaled across France (and internationally), finance leadership needed to speed delivery, free up staff time and reduce operational overhead.

By integrating Esker Mail Services with its Microsoft Dynamics ERP, lafourchette.com now automatically sends invoices and reminder letters to Esker for printing, folding, stamping and dispatch within 24 hours, with real-time tracking and automatic address correction. The change cut invoice handling time from 10 days to under 24 hours, reduced the accounting resource’s mail-related workload from 75% to 10%, lowered costs, improved visibility and helped shorten month‑end close — with plans to extend the solution to subsidiaries in Spain and Switzerland.

Lafourchette.com

Sylvie Nhansana

Administrative and Financial Director