Case Study: Viega, LLC halves order processing time with Esker Order Management

Using Automation To Cut Order Processing Time In Half & Foster Employee Engagement

Viega is a 120-year-old global leader in plumbing and press-fit installation technology, employing more than 4,000 people worldwide and offering over 3,000 products in the U.S. Rapid growth and a U.S. headquarters relocation strained its Customer Support team: manual order entry, limited visibility into workflows, and rising order volumes led to slow processing, data-entry errors and low morale.

By implementing Esker’s Order Management automation with machine learning, Viega halved order processing time (from 10 to 5 minutes), reduced manual-entry errors by 40%, and now processes 90% of orders electronically. The solution boosted employee engagement and reduced stress, improved customer trust through faster, more accurate order handling, and paved the way for broader automation—already extended into Accounts Payable.

Viega, LLC

Chad Molen

Director of Customer Support