Case Study: Temperature Equipment Corporation cuts DSO by 10 days with Esker’s Collections Management solution

Turning Collections Management Into a Strategic, Value-added Process

Temperature Equipment Corporation (TEC), the Midwest’s largest Carrier & Bryant distributor, was managing collections with a patchwork of systems that couldn’t scale with its rapid growth. The credit team needed a cost-effective, easy-to-use solution that would streamline processes, improve visibility and reduce manual work.

TEC implemented Esker’s cloud-based Collections Management (TermSync) — a quick, low-IT deployment that collectors found intuitive. The solution automated payment reminders, enabled root-cause analysis, provided intelligent dashboards and a customer self-service portal, and digitized credit applications. Results included a 10-day reduction in DSO, disputes resolved 88% faster, 50% of credit apps arriving electronically and a 10-hour reduction in month-end reporting time.

Temperature Equipment Corporation

Ernie Pudliner

Credit Manager