Case Study: Franklin Security Bank achieves faster, more reliable loan fax processing and a seamless migration with Esker Fax (Esker)

Transitioning inbound and outbound fax delivery of business-critical documents

Franklin Security Bank, a small community bank in Plains, PA, faced a tight three-month deadline to move its IT systems after being spun off from a parent company. The biggest challenge was replacing a custom in-house fax system that handled mission‑critical loan applications and confirmations—requiring email-to-fax conversion and integration with a third‑party loan origination system—while minimizing disruption to staff and business processes.

Esker delivered a customized Esker Fax solution, completed on schedule, that replicated the old system’s functionality and integrated with existing applications. The bank now handles about 1,300 incoming and 900 outgoing documents per month across 27 users, with faster capture, fewer missed faxes, quicker turnaround (minutes saved per transaction), strong support, and room to scale as the business grows.

Franklin Security Bank

Darren Bamkin

IT Manager, Franklin Security Bank