Case Study: Genesis Attachments achieves faster collections and improved customer experience with Esker Collections Management

Through collections management digital transformation, Genesis is getting paid faster while creating a seamless customer experience

Genesis Attachments, a global manufacturer of mobile attachments with about 120 employees and $50M in annual revenue, struggled with a manual, paper-heavy collections process that left Accounts Receivable staff tracking invoices in spreadsheets, printing and mailing statements, and spending up to a week on month-end reports. Limited visibility made it hard to know what follow‑ups had been done, and collections calls often consumed half a day.

By deploying Esker’s Collections Management cloud solution, Genesis automated invoicing, reporting and customer interactions via a self-service portal and gained real-time process visibility. The AR team cut collections call time to about 45 minutes, reduced month‑end reporting from a week to an afternoon, eliminated printing and mailing, enabled remote work and improved customer payment convenience.

Genesis Attachments

Sherri Gilbert

Accounts Receivable Coordinator