Case Study: Suntory Beverage & Food Spain achieves faster, more accurate order management with Esker Order Management

Suntory Beverage & Food Spain cuts order processing time by 60% with Esker

Suntory Beverage & Food Spain faced challenges in its customer service department due to complex distribution channels and a highly manual order management process. Handling up to 100,000 orders during peak seasons limited visibility and created errors. The company partnered with Esker to automate this process with Esker Order Management, aiming to reduce complexity and improve control across its multichannel sales operations.

The solution from Esker automated the processing of diverse document types and efficiently handled common exceptions, like splitting orders for different storage requirements. This implementation reduced the average order processing time by 60%, from 2.5 minutes to 1 minute, saving 3,400 hours annually. Notably, 55.3% of documents now require no manual changes, and orders from 600 customers flow directly into SAP, significantly decreasing errors and increasing operational visibility for Suntory.

Suntory Beverage & Food Spain