Case Study: Edward Don & Company achieves reliable, faster SAP-integrated faxing with Esker Cloud Fax Services

Stremlining And Optimizing Document Delivery With Esker Cloud Fax Services

Edward Don & Company, the nation’s largest distributor of foodservice equipment and supplies, relied heavily on fax for critical sales, purchasing and customer-service communications. After implementing SAP, the company suffered frequent, lengthy downtimes and poor vendor support from its previous fax solution, which was unacceptable given its high volume of communications (about 6,000 outbound and 11,000 inbound faxes per month).

Edward Don implemented Esker Cloud Fax Services integrated directly with SAP via a secure SAP-router connection, requiring no additional hardware. Esker provides real-time status notifications, automatic reconnects and 24/7 monitored delivery, routing faxes into departmental inboxes; the result was a far more stable, reliable fax process with responsive support and the capacity to expand Esker’s use to disaster recovery, advanced shipment notifications and order processing.

Edward Don & Company