Case Study: Pelican Products, Inc. achieves 80% faster order entry and streamlined accounts payable with Esker

Streamlining the Processes Involved in Protecting & Delivering Life-Saving, Temperature-Sensitive Products

Pelican Products, a global leader in protective cases, temperature-controlled packaging and rugged gear, had rapidly expanded worldwide and implemented SAP but still faced inefficiencies across multi-channel order intake and accounts payable. Complex fax, email and EDI orders, limited visibility and manual AP approvals were slowing order entry, risking late shipments and straining IT and customer service resources.

By deploying Esker’s cloud-based Order Processing and Accounts Payable solutions with SAP-certified integration and machine learning, Pelican automated order and invoice capture, centralized workflows and empowered CSRs to handle EDI exceptions without IT support. The result: order entry times fell by over 80% (from ~30 to 5 minutes), delivery times accelerated by up to a day, EDI processing dropped from days to minutes, AP approvals became faster and more visible, and Pelican scaled volume without adding staff.

Pelican Products, Inc.

Paul Sohn

Director of Business Applications