Case Study: Clario achieves 71% reduction in past-due payments with Esker's Invoice-to-Cash automation

Streamlining Invoice Delivery & Reducing PastDue Payments By 71%

Clario, a global healthcare company headquartered in Philadelphia with about 5,000 employees, was struggling with a manual accounts receivable process that relied on weekly spreadsheet aging reports, hand-keying invoices into AP portals and limited visibility into whether customers had received invoices—leading to high DSO and a focus on collecting payments more than 90 days past due.

By implementing Esker’s AI-driven invoice-to-cash suite, Clario automated invoice delivery, portal submissions and payment reminders and gained real-time reporting and audit trails. The changes cut time spent uploading invoices by 80%, lowered DSO by 13%, reduced invoices >30 days past due by 71% and >90 days past due by 81% in the first year, improved rebate accuracy and gave internal customers self-service visibility.

Clario

Michael Piercy

Director of Accounts Receivable