Case Study: BainUltra achieves faster invoicing, postage savings and IT consolidation with Esker DeliveryWare

Stimulating Invoice Efficiency And IT Consolidation

BainUltra, a long-established maker of hydro-thermo massage baths, was growing rapidly and struggling with costly, time-consuming invoice mailings and error-prone manual processes. Mailing invoices from Canada to the U.S. cost nearly $1.00 per envelope and customer operations staff spent hours printing, stuffing and stamping, while IT lacked the bandwidth for a major in-house overhaul.

BainUltra adopted Esker DeliveryWare with Mail on Demand, integrating with Infor SyteLine to send U.S. invoices to an Esker mail facility and automate fax and document formatting. The change cut postage to about $0.77 per envelope, saved roughly an hour of manual labor a day, reduced DSO and errors, consolidated legacy systems, improved reliability and support, and opened up further automation opportunities like OCR-driven payment processing.

BainUltra

Nicolas Beaumont-Frenette

IT Manager, BainUltra