Case Study: Leading Food Manufacturer achieves faster, standardized AI-driven order management with Esker

Standardizing Order Management with an AI-Driven Digital Solution

This food manufacturer, known for sustainable, high‑quality products across industrial, food‑service and retail channels, faced a manual, decentralized order management process that relied on “tribal knowledge,” lacked visibility and was time‑consuming—especially around EDI touch points—hindering digitization of its supply chain and consistent order handling.

In May 2020 the company implemented Esker’s cloud-based Order Management integrated with SAP, centralizing orders, automatically creating orders with PO images attached and providing intelligent dashboards. The remote rollout and hypercare support delivered faster, more accurate processing (turning hours into minutes), reduced touches, optimized EDI performance and improved productivity and visibility—reaching 50% of orders processed through Esker within four months.