Case Study: Mittal Steel achieves centralized, standardized document and order processing with Esker DeliveryWare

Standardizing Document Process Operations, Integrating With Legacy Applications

Mittal Steel, the world’s largest international steel company with operations in 16 countries and 224,000 employees, faced fragmented IT and document processes after rapid growth and acquisitions. Its 14 U.S. facilities ran diverse legacy systems (AS/400, mainframes, PCs) and used dozens of fax numbers and disparate applications, creating errors and inefficiencies; IT needed a standardized, flexible document-delivery platform that could integrate with legacy codes.

Mittal chose Esker DeliveryWare, replacing RightFax and integrating preprocessor codes from legacy applications to centralize processing through a single hub. The solution consolidated multiple fax numbers into one inbound stream, automated TIFF-to-PDF capture and routing to the correct mills, reduced manual errors and fax infrastructure, improved just-in-time scheduling, and now reliably handles thousands of transactions per day.

Mittal Steel

Bob Moulesong

Mittal Steel