Case Study: Menarini Group cuts order processing time by 50% with Esker’s Order Processing automation

Speeding up the Sales Cycle With Automated Order Management

Menarini Group Spain, a major pharmaceutical subsidiary handling over 30,000 customer orders a year, relied on manual entry into its MFG/PRO ERP from emails, faxes and EDI, creating slow, error-prone order processing and limited operational visibility. The company set out to modernize and automate the end-to-end order management process across trade, customer service, logistics and IT teams.

They implemented Esker’s cloud-based Order Processing solution in under two months, automating order capture through ERP creation and electronic filing. Results included a 50% reduction in order processing time (from 1.55 to 0.88 minutes), fewer manual errors, better KPI visibility via dashboards, eliminated paper archiving, freed staff for higher‑value tasks, improved customer satisfaction and measurable environmental savings.

Menarini Group

David Saiz

Customer Service Manager