Case Study: Aspen Medical Products achieves faster, more accurate order processing with Esker's AI-driven Order Management

Speeding Up Order Processing With An Ai-driven Automation Solution

Aspen Medical Products, a Southern California manufacturer of neck and back bracing products with about 250 employees and 25 years in the industry, faced steadily increasing order volumes and needed to optimize its order management without adding headcount. After rolling out an order portal, the company sought an automated solution to scale processing, save time, and support continued growth.

By implementing Esker’s AI‑driven Order Management solution, Aspen sped order processing from 2.3 to 3 orders per minute—more than 40 additional orders per hour—while improving accuracy from 99.5% to 99.9%. The six‑month deployment allowed the company to maintain headcount, cut end‑of‑day entry to 30 minutes, and demonstrate efficiency gains during an ISO audit.

Aspen Medical Products

Amy Gardikas

Senior Customer Service Manager