Case Study: Aguas Danone achieves faster, automated order processing with Esker's cloud Order Processing solution

Speeding Up Document Processing With Cloud-Based Order Management Automation

Aguas Danone, part of the Danone Group and a leader in bottled water, faced a major order-processing challenge: 60% of orders arrived by EDI but 40% came by fax or email and had to be manually entered into SAP, accounting for 80% of the customer service team’s workload and causing frequent errors and delays.

The company implemented Esker’s cloud-based Order Processing to automate ~1,500 monthly orders, including automated unit-to-pallet conversions and rule-based handling in a single portal. Outcomes included 22% of orders entered without CSR intervention, 27% requiring only one change, 50% processed in under 30 seconds (71% under one minute), faster document filing, better traceability and cross-team visibility, and continued growth without increased costs.

Aguas Danone

Víctor Giné

Customer Service Manager