Case Study: South Carolina Ports Authority achieves rapid, automated multi-format document delivery to keep cargo moving with Esker DeliveryWare

South Carolina Ports Authority - Customer Case Study

The South Carolina State Ports Authority (SCSPA), which operates three Atlantic ports including the busy Port of Charleston, needed to deliver large volumes of mainframe-generated documents (manifests, customs papers, release orders) with minute-level turnarounds to a wide range of partners. Its IBM mainframe ORION was limited to print output while customers required different delivery formats (fax or email), creating delays and inefficiencies that threatened service levels and competitiveness.

SCSPA deployed Esker DeliveryWare, whose Rules Engine integrates with ORION to recognize output and automatically address, format, and transmit documents by fax or email without changing application code. The solution sped document delivery, reduced business cycle times and communication costs, delivered rapid ROI, improved service to partners, and can be extended quickly to web-based delivery as needs evolve.

South Carolina Ports Authority

Clarita Davey

Manager of Systems Administration, South Carolina State Ports Authority