Case Study: Smith-Cooper International improves order processing and customer service with Esker

Smith-Cooper International cuts order wait time by 88% with Esker

Smith-Cooper International, a designer and provider of valves and fittings, faced a challenge managing growing order volumes that arrived primarily via email and fax. Their manual process was slowing down productivity and accuracy, preventing their customer service team from focusing on more value-added tasks. To address this, they sought an automated order management solution and ultimately chose to work with Esker.

Esker implemented its cloud-based Order Management solution, which uses AI to automatically extract data from incoming orders. This provided significant results for Smith-Cooper, including a 38% acceleration in order processing time and an 88% reduction in the time orders wait before validation. The solution also eliminated call backlogs entirely, freeing up staff and creating greater efficiency.

Smith-Cooper International